In 2011-12 I co-edited and wrote several chapters for a book, with Elizabeth Tilley, of the English Faculty Library, on Personalising Library Services. The personalised or ’boutique’ approach that we advocate in the book is essentially about: focusing on your users individually, rather than generically, and offering them unique and highly-tailored services in order to promote the relevance, and increase usage and engagement, of libraries.
The book was published by Ashgate in August 2012 in printed form and as an e-book.
To read about how our ‘personalised journey’ started, check out our article on ’boutique libraries’ in CILIP Update.
In March 2011 we ran a successful symposium on the same subject at Homerton College Cambridge.