I have recently co-edited and written several chapters for a book, with Elizabeth Tilley, of the English Faculty Library, on Personalising Library Services. The personalised or ’boutique’ approach that we advocate in the book is essentially about: focusing on your users individually, rather than generically, and offering them unique and highly-tailored services in order to promote the relevance, and increase usage and engagement, of libraries.
The book will be published by Ashgate in August 2012 in printed form and as an e-book.
To read about how our ‘personalised journey’ started, check out our article on ’boutique libraries’ in CILIP Update.
Last March we ran a successful symposium on the same subject at Homerton College Cambridge.